Name: Online Platute tutors, academics, and teachers for private lessons
Address: 11-17 York st, Sydney, NSW, 2000, AU
Telephone: +61 (02) 8000 0070

Question 1

Who are Platute tutors?

Accepted Answer

Every candidate has to go through our tutor reviewal process that involves
identification check, interview, and CV assessment before a tutor is approved
and become visible to Platute learners. We ensure that our network of talents
are highly qualified in terms of their expertise, educational background, and
skill set. Our goal is to guarantee that students can have an enjoyable
experience and gain the best results from our service.

Question 2

Which app do I use to find tutors?

Accepted Answer

The Platute student app that is available on the App store and Google Play. You
can access them through the following links:

App Store: https://apps.apple.com/au/app/platute-student/id1471294444

Google Play: https://play.google.com/store/apps/details?id=com.platute.app

Question 3

How do I earn credit from referring a friend?

Accepted Answer

When you refer a friend using your 'Refer and Earn' code (can be found on your
Platute Student app on the menu), you will automatically be awarded 10% discount
on your next tutoring session. When you first sign up, if you have been referred
by a friend you can add their discount coupon to gain 10% off. The number of
friends you can refer is unlimited!

Question 4

I can’t change my name, email or phone number?

Accepted Answer

Your email can be edited before it is verified. Go to Menu/Settings/Account in
order to edit your email address. For changes to your name or phone number,
please contact Platute admin at hello@platute.com.

Question 5

How can I find a tutor?

Accepted Answer

Platute is a network of best performer postgraduate students, PhD candidates,
academics, and industry experts. All are assessed by Platute Quality Control
Team. With over 70,000 subjects from 20 universities Australia wide, as well as
new tutors and subjects added to the platform each day, we guarantee you will be
able to find a great match.

1. In the white search bar at the top of your screen you can ‘Search Subject’
specifically or select an option from the list provided.

2. When provided with a list of tutors qualified for your subject, you can
compare their profiles by tapping on their picture.

3. Once you have found the right tutor to suit your learning, select the tick
button which will turn blue.

4. At the bottom of your screen you can change the time, date and duration to
match your schedule and choose either an online or face-to-face class.

5. Select ‘Proceed to Booking’

6. When all of the details are correct, select ‘Send Booking Request’

Question 6

Can I get urgent help today?

Accepted Answer

Yes, you definitely can. Platute is designed for instant and on-demand learning.
You can book on the Platute student app for a tutor who is available. For an
urgent help, you can send multiple booking request to multiple tutors. When a
tutor accepts a request, the rest of pending booking requests that their time
overlap with the accepted request get automatically canceled to prevent the
learner from being double booked.

You also can contact us and we will find you a suitable tutor as soon as
possible.

Email: hello@platute.com

Phone number: +61 (02) 8000 0070

Question 7

How much time does a tutor have to respond my booking request?

Accepted Answer

A tutor has until the start of the session time to accept a booking, however,
multiple requests can be made. For requests with a time overlap, the first tutor
to accept will be given the booking. If the tutor doesn't respond by the time of
start session, the booking get expired. When a booking get expired, Platute
system will suggest you up to five best matches to you to consider to book.
Also, we notify the best matches to contact you directly via in app messaging.

Question 8

What happens if my request is declined or canceled?

Accepted Answer

If your request is declined, feel free to approach another tutor who will more
than likely accept your request. If a tutor cancels an accepted booking before
the start of the session, you receive a full refund for the booking. If an
ongoing session has to be ended early by the tutor, you will be refunded for the
remaining minutes of the session.

Question 9

I haven’t received the online session link for the accepted session

Accepted Answer

The session link is available on your app, inside the booking details. It also
would be email to you right after the booking request is accepted by the tutor.
Please check your spam/ junk mailbox or other email categories labeled by your
email service. If you still are unable to find it, please contact Platute:

Email: hello@platute.com

Phone number: +61480114437

Question 10

How can I be sure of the quality of the tutor?

Accepted Answer

Platute tutors, mentors and experts are the vetted, screened and interviewed by
our academics and quality control team to ensure they are of a consistently high
standard. Our network of talent are top universities' academics or graduates.
You can also refer to the reviews tutors have received from their previous
students which also allows quality auditing.

Question 11

Can I message a tutor or share files before sending a booking request?

Accepted Answer

Yes, you can do both via Platute Student app.

To message a tutor, tap on the chat icon next to a tutors name on the Platute
student app and start a conversation with the tutor.

To share files, you can send it to an email address visible inside the tutor's
profile on the app. Also, you can refer to the booking confirmation email for
file sharing instruction when your request is accepted.

Question 12

Will I be charged to be a Platute user or to contact a tutor?

Accepted Answer

There is no charge to be a Platute user and there is zero monthly subscription
fee. Also there is no fee to contact a tutor. You can contact the tutor via our
in app messaging feature available on the Platute Student app.

Question 13

Will I be charged by sending a booking request?

Accepted Answer

No, you won't be charged by sending a booking request. You only will be charged
when your booking request is accepted by your tutor. By accepting a booking
request, the tutor will be committed to your requested session.

Platute holds your payment in escrow and only release it to the tutor after
completion of the session.

If your accepted booking is canceled by your tutor, you will be fully refunded
automatically. The refund will go to your Platute Wallet and is available to
reuse immediately. If you wish your fund in your wallet to be returned to your
card, simply request it via the app.

Question 14

Can I cancel a class?

Accepted Answer

Yes you can cancel a booking at any time.

If the session time doesn't work for you anymore, you can reschedule the session
for no fee.

To receive a full refund, a student must either allow the tutor to cancel the
booking or student cancel booking within 15 minutes of the tutor accepting the
booking request.

* If the student cancels more than 72 hours before the session is due to start,
   they will receive a 90% refund of the total price.
 * If the student cancels within 72 hours of the session starting they will
   receive a 60% refund of the total price.
 * If the student is absent for the scheduled session, they will be charged full
   price.

The tutor is able to cancel the session any time without a charge and student
will be fully refunded.

While a session is ongoing, if the tutor ends a session early, the student will
get a refund for the remaining minutes of the session. Please note that a refund
is only available for an ongoing session, if the tutor ends the session via the
Platute Tutor app.

Question 15

How do I sign up to become a Platute tutor?

Accepted Answer

You need to sign up though our apps available on the App store via Apple, and
Google Play via Android. You can access them through the following links:

App Store: https://play.google.com/store/apps/details?id=com.platutetutor.app
[https://play.google.com/store/apps/details?id=com.platutetutor.app]

Google Play: https://apps.apple.com/au/app/platute-tutor/id1471291057
[https://apps.apple.com/au/app/platute-tutor/id1471291057]

Question 16

Am I eligible to be a Platute tutor?

Accepted Answer

At Platute, we prioritise the quality of teaching and learning experiences. To
be eligible as a Platute tutor, we look for individuals with excellent
communication skills, subject expertise, and a commitment to delivering
high-quality education. Our stringent quality assurance measures ensure that our
tutors maintain the highest standards in teaching. If you're passionate about
imparting knowledge and are dedicated to creating impactful learning
experiences, we encourage you to apply to become a Platute tutor. Join our
community of exceptional educators committed to making a difference in the realm
of education.

Submit your Expression of Interest here to become a Platute Tutor:
platute.com/en/become-a-tutor [https://platute.com/en/become-a-tutor]

Question 17

How can I know if my tutoring account is verified and approved?

Accepted Answer

Upon approval of your account, you will receive an email with congratulations.
Ensure that you have submitted your CV with your Expression of Interest to
prevent any delays in the approval process. Platute is committed to providing
high-quality tutoring and mentorship, so our quality assurance team will
carefully assess your EOI application. For updates on the progress, feel free to
email the Platute team at talent@platute.com.

Question 18

How can I enhance the visibility of my tutoring ad (profile)?

Accepted Answer

To increase your visibility among students, consider incorporating a diverse
range of subjects within your expertise into your profile. Ensure a
comprehensive coverage by including subjects from General, University, and
School categories. If you're a PhD student or graduate, Platute provides the
flexibility to add subjects from universities beyond your affiliated
institution. However, for Bachelor's graduates or master's students, subjects
can be added exclusively from your home university.

For the inclusion of school-level subjects, possession of a valid Working with
Children certificate and prior experience in teaching students under 18 is
mandatory. Adding subjects to your profile is a straightforward process.
Navigate to your profile in the Platute Tutor app, activate the edit mode, and
click on the plus icon next to the subjects section. On the subject selection
page, utilize the search bar to find keywords related to your area of expertise.

Platute students frequently search for subjects to discover suitable tutor
matches. By aligning a greater number of subjects with your profile, you
significantly increase the likelihood of your profile appearing in the search
results when students are looking for relevant tutors.

Question 19

How can I attract more students?

Accepted Answer

To maximize your appeal and attract a larger student base on Platute, consider
implementing the following strategies:

1. Diverse Subject Coverage: Ensure your profile showcases a broad range of
    subjects related to your expertise. Offering a diverse array of subjects
    increases your chances of appealing to a broader student audience with
    varied learning needs.
 2. Optimize Profile with a Professional Photo and Comprehensive Bio: Make a
    strong first impression by including a professional photo and a detailed bio
    on your profile. Clearly articulate your teaching methods, skills,
    expertise, and academic degrees. A comprehensive profile not only builds
    trust but also provides students with valuable insights into your teaching
    approach.
 3. Flexible Availability: Add your availability directly to your profile under
    the bio section. Offering flexible availability increases your appeal by
    accommodating a variety of time slots, attracting students with different
    schedules and time zones. This enhances your chances of connecting with a
    broader student base.
 4. Request Student Reviews: Encourage students to leave reviews after each
    session. Positive reviews act as endorsements of your teaching skills and
    reliability, boosting your credibility and making your profile more
    attractive to potential students.
 5. Write Blogs: Showcase your expertise by writing blogs around your area of
    specialization. These blogs will be featured on your profile, demonstrating
    your knowledge and passion for the subject matter. This not only enhances
    your credibility but also provides students with valuable insights.
 6. Create a 90-Second Intro Video: Record a brief 90-second introduction video
    about yourself, highlighting your teaching style, expertise, and passion for
    the subject. Share the video link with the Platute team, and they will add
    it to your profile. This personalized touch gives students a glimpse into
    your personality and teaching approach.

By incorporating these practices, you not only enhance your visibility on the
platform but also create a compelling, multifaceted profile that stands out,
increasing your chances of attracting more students.

Question 20

What strategies can I employ to ensure a long-term tutoring relationship with my students on Platute?

Accepted Answer

To have a long-term student on Platute, consider the following strategies:

1. Quality First Session: Make the first session impactful, ensuring it meets
    all standards for proper and professional conduct. A positive initial
    experience increases the likelihood of continued tutoring.
 2. Thorough Preparation: Before each session, spend a few minutes reviewing the
    upcoming topic. This ensures a session with high immediacy and accurate
    information, contributing to a positive learning experience.
 3. Positive Initial Connection: Establish a positive connection with the
    student, conveying enthusiasm for the tutoring partnership. A welcoming
    message at the beginning of the session sets a positive tone.
 4. Understanding Student's Level: Assess the student's level correctly in the
    first session. Subsequently, tailor your communication to align with the
    student's progress and understanding, preventing discouragement.
 5. Continuous Interaction: Foster effective interactions during the session,
    considering the limitations of online sessions. Engage the student by
    encouraging participation and seeking opinions, ensuring they feel connected
    and experience improvements in learning.
 6. Review and Future Planning: At the end of each session, send the next
    session schedule to the student. Additionally, conduct a brief review of the
    previous session at the beginning of each subsequent session. This
    establishes continuity and a clear roadmap for ongoing learning.

By implementing these practices, you enhance the overall tutoring experience,
increasing the likelihood of establishing a long-term relationship with the
student.

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